Privacy notice

Pollock’s Toy Museum

Our contact details

Post: 99 Judd Street, London, WC1H 9NE

Email: info.pollockstoymuseum@gmail.com

The types of personal information we collect include

Names and contact details
Photographs or video recordings
Health information
Dietary information
Information about work, home and living conditions
Information about lifestyle, interests or personal history
Records of meetings and decisions
Payment or banking details
Information about visitors to our sites
Website user information, including IP addresses
Information relating to compliments or complaints and other correspondence
Financial transaction information
Donation history, including gifts in wills and taxpayer information for Gift Aid purposes
Marketing preferences
Purchase or service history
Records of consent, where appropriate
Personal information used for research or the administration of research
Health and safety information
Safeguarding information
Date of birth
National Insurance number
Information about identification documents
Employment and education history
Right to work information

How we get the personal information and why we have it

Most of the personal information we collect is provided to us directly by the person themselves. We also get personal information from:

Family members or carers
Charities or voluntary sector organisations
Schools, colleges, universities or other education organisations
Publicly available sources, such as public records, websites and social media
Councils and other public sector organisations
Previous employers
Suppliers and service providers
Third parties

We collect and use personal information for these purposes:

To provide services and goods, including delivery and third-party referrals
To receive donations or funding and organise fundraising activities
For the prevention, detection, investigation or prosecution of crimes
For service updates or marketing purposes
For research or archiving purposes
To comply with legal requirements
For staff or volunteer recruitment and management
For dealing with queries, complaints or claims

Sharing personal information

Where we work with another organisation to deliver our services, we ensure that any personal data we share is protected by appropriate security measures and contractual agreements.
Types of organisations with which we could share personal information include:

Data processors (organisations that handle personal information on our behalf so we can provide our services)
Charities and voluntary organisations
Professional advisors and consultants
Legal bodies or authorities
Local authorities or councils
Relevant regulatory authorities, such as the Charity Commission or the Information Commissioner’s Office
External auditors or inspectors
Organisations we’re legally obliged to share personal information with
Publicly on our website, social media or other marketing and information media
Current or previous employers of staff or volunteers
Suppliers and service providers and other relevant third parties

Our legal bases for processing personal information

The legal bases we rely on for processing this information are:

The person has provided consent. People can remove their consent at any time by contacting info.pollockstoymuseum@gmail.com
We have a contractual obligation
We have a legal obligation
We have a vital interest
We have a legitimate interest

In some situations, we process more sensitive types of personal information (‘special category data’), including:

Health information
Racial or ethnic origin
Religious or philosophical beliefs
Information about sex life or sexual orientation

We will only collect and use special category data where it is necessary to do so for the purpose, and where we have a valid legal basis to do so, including:

Where you have provided explicit consent
Where we have a vital interest
Where we have a right to do so as a not-for-profit organisation
Where you have already made the information public
Where we have a right to do so because of legal claims or judicial acts
Where we have a reason of substantial public interest with a basis in law

How we store your personal information

Your information is securely stored by Pollock’s Toy Museum. Where we use another organisation’s systems to deliver our services, we ensure that personal data is protected by appropriate security measures and contractual agreements. We only process personal information outside of the UK and European Economic Area where there are appropriate measures in place to protect the information being transferred.

We keep personal information for only as long as is necessary for the purpose in question. We will then securely delete the personal information.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – the right to ask us for copies of your personal information
Your right to rectification – the right to ask us to rectify personal information you think is inaccurate or incomplete
Your right to erasure – the right to ask us to erase your personal information in certain circumstances
Your right to restriction of processing – the right to ask us to restrict the processing of your personal information in certain circumstances
Your right to object to processing – the right to object to the processing of your personal information in certain circumstances
Your right to data portability – the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at info.pollockstoymuseum@gmail.com if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at info.pollockstoymuseum@gmail.com

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113 and ICO website: https://www.ico.org.uk

Privacy notice creation and review dates

Date created: 14 December 2025
Last reviewed: n/a